Delivery & Pickup

Every Petlovin’ pet goes home one of two ways: local delivery to your door by our own team, or pickup at one of our Florida stores. No cargo shipping, no third-party couriers, no airport handoffs.

1. Payment-secured scheduling

Delivery or pickup is scheduled after your full payment has cleared — card settled, bank transfer posted, Bitcoin confirmed, or financing funded. This rule is enforced by our systems, not just policy: it protects you (your pet is genuinely yours before it travels) and us. Once payment clears, our team contacts you the same day to schedule.

2. Service area & fees

• South Florida (Miami-Dade, Broward, Palm Beach): delivery typically within 2–4 days of cleared payment.
• Central Florida (Greater Orlando, Tampa Bay): delivery typically within 3–5 days of cleared payment.
• Delivery fees are quoted up front during checkout based on distance — never a surprise line item. Store pickup is always free.
• Outside these areas? Call us at (305) 555-0134 — extended-range delivery can often be arranged.

3. What happens at handover

• Your pet arrives clean, microchipped (where applicable), and with a go-home kit;
• You receive the complete document packet: health certificate, vaccination and deworming records, your written buyer’s rights, the health guarantee, and your included insurance policy information;
• You (or an adult you designate in writing) must be present, and we confirm the documents were received — this is logged with a timestamp;
• Title and risk of loss pass to you at handover.

4. Pickup at our stores

Pickup is available during store hours (Mon–Sat 10am–8pm · Sun 11am–6pm ET) at our pickup locations. Bring a photo ID matching the reservation name. Everything in section 3 applies at the counter, plus you get to meet the team that’s been caring for your pet.

5. Rescheduling & missed appointments

• Life happens — reschedule free of charge up to 24 hours before your window by calling (305) 555-0134.
• A missed delivery without notice may incur a re-delivery fee; a pet not picked up within 7 days of the scheduled date may incur boarding fees, and after 14 days without contact the reservation may be treated as abandoned per our Deposits & Refunds policy.

6. Animal welfare in transit

Deliveries are made in climate-controlled vehicles by trained staff, with travel crates sized to the animal, and routes planned so no pet is in transit longer than necessary. Young animals never travel on extreme-heat advisories; we’ll proactively reschedule and tell you why.