Deposits & Refunds

This policy explains exactly how deposits, cancellations, and refunds work at Petlovin'. It is part of our Terms of Sale.

1. Deposits

• A deposit reserves one specific animal for you and removes it from sale. The deposit amount is shown on the listing and is applied in full to your purchase price.
• Your reservation holds for 7 calendar days. If the balance hasn’t been paid and no other arrangement has been made in writing, we may return the animal to the market and convert your deposit to store credit.
• Need more time? Call us — extensions are routinely granted for financing decisions in progress or scheduled travel.

2. Cancelling a reservation

• Within 48 hours of paying your deposit: full refund to your original payment method, no questions asked.
• After 48 hours, before taking your pet home: your deposit converts to a credit valid for 12 months toward any animal we offer. We hold animals off-market at real cost, so cash refunds after the 48-hour window are at our discretion.
• If we cancel— for example, a veterinary hold that doesn’t resolve, or the animal becomes unavailable — you choose: a full cash refund (including the deposit) or a transfer of your payments to another animal.

3. Pre-order deposits

Pre-order deposits (for a breed/preference rather than a specific animal) stay open until we match you. You may cancel an unmatched pre-order at any time for a full refund. Once you accept a match, the deposit follows the reservation rules above.

4. Balance payments

The balance is due before delivery or pickup is scheduled. If a balance payment fails or a financing application is declined, your reservation stays active for the remainder of the 7-day hold so you can use another payment method.

5. Refunds — how and when

• All refunds are issued through the original payment rail: card refunds to the card, ACH reversals to the bank account, Bitcoin refunds to a wallet address you provide, financing refunds through the provider.
• We initiate approved refunds within 2 business days; your bank or provider determines final posting time (typically 5–10 business days for cards and ACH).
• Every refund is recorded in our payment ledger and confirmed to you by email.

6. Health-related returns (Florida Pet Law)

If a licensed veterinarian certifies that your pet was unfit for sale within the statutory windows of §828.29, Florida Statutes, you are entitled — at your choice — to a refund of the purchase price, a replacement animal, or reimbursement of documented veterinary costs up to the statutory cap. These rights are provided in writing with every sale and are honored without argument. Contact us at (305) 555-0134 immediately and we will walk you through the (short) paperwork.

7. What is never refundable

• Completed delivery fees, once delivery has occurred;
• Third-party costs you incurred that we didn’t agree to in writing (e.g., supplies, travel).

8. Questions

Call (305) 555-0134 or email hello@petlovin.co— a real person answers, and managers can resolve edge cases this policy doesn’t cover.